TeleVoIPs Status - Notice history

All systems operational

Operational

Inbound Voice Services - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Outbound Voice Services - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

911 Services - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Mobile App - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Desktop Softphone - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021
Operational

Manager Portal - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

API - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

ATL Core Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

TPA Core Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

AWS US East 1 Core Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

WebPhone - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Endpoint Provisioning Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Mobile App - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Desktop Softphone - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

ATL Recording Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

TPA Recording Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

AWS US East 1 Recording Server - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021
Operational

Inbound SMS - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Outbound SMS - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021
Operational

vFax Portal - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Email to Fax - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Fax email notifications - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021
Operational

New Number Ordering - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Number Porting - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Inbound Calling - Caller ID Lookup (CNAM) - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021
Operational

Call Detail Redords API - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

SMS API - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Billing Portal - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Client Portal - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Outbound EMail - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Helpdesk - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

TeleVoIPs Website - Operational

100% - uptime
Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

Some services affected by Amazon AWS outage
  • Resolved
    Resolved

    Amazon AWS is reporting all systems normal and consider the issue resolved. We have seen all connections return to normal overnight and are considering this issue resolved as well.

  • Update
    Update

    Amazon is reporting all there services coming back up to full capacity. We are monitoring and have seen our integrations return to normal. We will continue to monitor overnight and update the status in the morning.

  • Update
    Update

    We are starting to see services normalize with AWS. Their latest update indicates they are getting closer to being fully operational. "We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations."

  • Investigating
    Investigating

    Some TeleVoIPs services are experiencing issues due to Amazon's AWS US-EAST-1 Region outage. The most recent AWS update is: "The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time." Inbound SMS is currently delayed and several APIs are being affected. Our support ticket system is currently unable receive new inbound support email requests. TeleVoIPs has employed our failover system so support email replies are currently delayed. Please do not hesitate to call support at 8136555100 option 2 if you have an urgent issue.

Nov 2021

No notices reported this month

Oct 2021

View my fax portal incident
  • Resolved
    Resolved

    All issues have been resolved with the vfax portal and all other vFax services. If anyone continues to have any issues please contact support to let us know.

  • Update
    Update

    The issue has been identified and a fix is being implemented. You may see some services restored.

  • Update
    Update

    We are currently investigating issues with our vFax service. This is affecting the viewmyfax.com portal, email to fax and fax email notifications. We are working to resolve this issue. We will update this incident when we have more information.

  • Investigating
    Investigating

    We are investigating issues with the viewmyfax.com Portal. the site may be inaccessible for some customers.

Oct 2021 to Dec 2021

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