Duration: 7 hours and 58 minutes

Affected Components: vFax Portal

Jul 7, 12:45:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 7, 20:43:23 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 7 minutes

Affected Components: Manager Portal, API, ATL Core Server, TPA Core Server, AWS US East 1 Core Server, WebPhone, Endpoint Provisioning Server, Mobile App, Desktop Softphone, ATL Recording Server, TPA Recording Server, AWS US East 1 Recording Server

May 6, 03:00:00 GMT+0
Identified - This maintenance will take place on **Tuesday, May 5, between 11:00 PM and 12:00 AM**. There is no expected downtime, and your services should continue to operate normally throughout the maintenance window..

May 6, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 04:06:57 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Helpdesk

Jan 22, 19:30:00 GMT+0
Investigating - Microsoft is reporting Degraded Performance sending and receiving email through Exchange Online. This is affecting our email helpdesk..

Jan 23, 13:00:45 GMT+0
Resolved - All systems are normal, this incident is resolved..

Jan 23, 07:30:54 GMT+0
Investigating - Inbound and Outbound email has returned to normal. From Microsoft Jan 23, 2026, 1:27 AM EST: We’ve confirmed that the affected infrastructure has returned to a healthy state and is operating as expected. We’ll continue to closely monitor the remediation actions taken and make any necessary adjustments to maintain stability..

Jan 22, 21:53:07 GMT+0
Investigating - We are seeing emails start to trickle in. Microsoft's current status is still degraded. Microsoft: We're continuing to refine our load balancing configurations to remedy residual imbalances across the environment and further our ongoing recovery efforts..

Jan 22, 21:50:38 GMT+0
Investigating - From Microsoft: Current status: While we've restored the affected infrastructure to a heathy state, further load balancing is required to mitigate persistent impact. We've identified and are implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve withstanding recovery. During this time please call our support desk at 8136555100 option 2 until this is resolved..

Affected Components: Inbound SMS, Outbound SMS

Oct 20, 11:36:00 GMT+0
Investigating - We are experiencing an outage on inbound and outbound SMS and MMS messaging due to a Global AWS outage..

Oct 21, 14:02:43 GMT+0
Investigating - The incident has been resolved.

Oct 20, 23:30:00 GMT+0
Investigating - AWS resolved the issues with their DNS and EC2 infrastructure. AWS's resolution post below. Oct 20 3:53 PM PDT Between 11:49 PM PDT on October 19 and 2:24 AM PDT on October 20, we experienced increased error rates and latencies for AWS Services in the US-EAST-1 Region. Additionally, services or features that rely on US-EAST-1 endpoints such as IAM and DynamoDB Global Tables also experienced issues during this time. At 12:26 AM on October 20, we identified the trigger of the event as DNS resolution issues for the regional DynamoDB service endpoints. After resolving the DynamoDB DNS issue at 2:24 AM, services began recovering but we had a subsequent impairment in the internal subsystem of EC2 that is responsible for launching EC2 instances due to its dependency on DynamoDB. As we continued to work through EC2 instance launch impairments, Network Load Balancer health checks also became impaired, resulting in network connectivity issues in multiple services such as Lambda, DynamoDB, and CloudWatch. We recovered the Network Load Balancer health checks at 9:38 AM. As part of the recovery effort, we temporarily throttled some operations such as EC2 instance launches, processing of SQS queues via Lambda Event Source Mappings, and asynchronous Lambda invocations. Over time we reduced throttling of operations and worked in parallel to resolve network connectivity issues until the services fully recovered. By 3:01 PM, all AWS services returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue to have a backlog of messages that they will finish processing over the next few hours..

Oct 20, 11:37:48 GMT+0
Investigating - We are seeing successful delivery of SMS and MMS messaginges. We will continue to monitor..

Affected Components: Outbound SMS, SMS API

Jul 22, 18:23:00 GMT+0
Investigating - We are investigating an issue with outbound SMS messages.

Jul 23, 11:34:32 GMT+0
Resolved - Resolved.

Jul 22, 19:24:54 GMT+0
Investigating - Outbound SMS operation has returned to normal, we will continue to monitor..

Duration: 3 hours and 59 minutes

Affected Components: Client Portal, Call Detail Redords API, Inbound SMS, SMS API, Outbound SMS, New Number Ordering, Desktop Softphone, Mobile App, Mobile App, Desktop Softphone

Sep 22, 00:00:00 GMT+0
Identified - We are scheduling maintenance of our Client Portal and API on September 21, 2024 from 8pm to 11:59pm Eastern. During the maintenance window access to our Client Portal and mobile/desktop app login may be unreachable or delayed. Outbound and Inbound SMS will be delayed as too will all CDR records and Portal CDR reports..

Sep 22, 02:57:08 GMT+0
Identified - Maintenance is complete. All services are operational.

Sep 9, 18:09:26 GMT+0
Identified - From Jason: During the maintenance window access to our online Portal (not NS manager) and mobile/desktop app login may be unreachable or delayed. Outbound and Inbound SMS will be delayed as too will all CDR records and Portal CDR reports. Below is a detailed list, not all of which applies to our customers. Possibly unreachable for a short period: Portal Mobile App login and SMS outbound Desktop App login and SMS outbound Mobile callback Client access to API Onboarding and Migration Delayed during the window: CDR records and reports SMS outbound and inbound for all devices Portal webhooks NetSapiens replication to Portal Vendor API processing (Bandwidth, HubSpot, Freshdesk, etc.).

Affected Components: Inbound SMS, Outbound SMS, New Number Ordering, Call Detail Redords API, SMS API, Mobile App

Jun 13, 19:08:00 GMT+0
Investigating - We are monitoring AWS issues that are impacting several of our services. Mainly SMS, some API calls and new mobile app registrations..

Jun 13, 21:45:08 GMT+0
Resolved - We are now seeing all services back up and operational with AWS Services. All functions and services have been restored. Please test and let us know if you encounter any and all issues. You will receive all messages that were sent during this outage as the backlog has caught up and sent all messages through the system. If you have cause to believe you have missed SMS texts please provide an approximate date/time and number that you believe sent them..

Jun 13, 19:41:19 GMT+0
Investigating - We are continuing to experience increased error rates and latencies for multiple AWS Services. The root cause has been identified as an issue with AWS Lambda, and are actively working toward resolution. We are actively working on full mitigation and will continue to provide regular updates..

Affected Components: Inbound Voice Services

May 11, 12:30:00 GMT+0
Investigating - There was an outage within the Verizon Wireless network causing some inbound calls to drop at roughly the five minute point. We received word from Verizon that this issue was resolved at 3:02 ET today. All traffic was removed from their faulty routes..

Affected Components: Desktop Softphone, Mobile App

Mar 7, 13:00:00 GMT+0
Investigating - We are seeing reports of connection issues with our Mobile App and Desktop Softphone. Most are able to log in but cannot make or receive calls. Development and tech support are working on isolating the issue..

Mar 7, 16:00:33 GMT+0
Resolved - The Mobile App and Desktop Softphone are back to normal and working. There was a port issue with these devices and a patch needed to be deployed to resolve it. If you are still experiencing issues with not being able to make or take calls from your Mobile app or Desktop Softphone, please reset the app and log back in to receive the updated patch..

Mar 7, 14:40:53 GMT+0
Investigating - We have deployed a patch to resolve the issues with the Mobile App and Desktop Softphone. We are starting to see these devices register correctly now. We will be monitoring the progress of the apps..

Mar 7, 14:15:37 GMT+0
Investigating - We are working and close to identifying the issue. We will be deploying a patch shortly to resolve..

Affected Components: Inbound SMS

Dec 9, 16:30:00 GMT+0
Investigating - We are receiving reports of inbound SMS messages not being delivered, we are investigating this issue now. More details to come..

Dec 9, 20:44:35 GMT+0
Resolved - We have continued to monitor inbound SMS messages and all are being delivered successfully. We have also seen the previously failed messages be delivered as well. We will be closing this incident and marking it as resolved..

Dec 9, 17:05:38 GMT+0
Investigating - We are seeing SMS messages being delivered successfully now. Messages that were not delivered will be retried over the next few hours. Will will keep this status open for now while we monitor the service.

Dec 9, 16:55:51 GMT+0
Investigating - We have identified the issue and are deploying a fix..

Dec 9, 16:35:42 GMT+0
Investigating - Engineers are currently looking into the issue.

Duration: 1 hour

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services

Aug 29, 01:30:00 GMT+0
Identified - Hello, UPDATE: We will be moving the window up to 9:30 PM - 10:30 PM tonight. Please be aware that we will be performing emergency firewall maintenance on August 29 from 12am-1am. This is necessary due to the issues we experienced earlier today. As a result, you may experience intermittent downtime during this window. This includes all inbound and outbound calling. We will advise when the maintenance is complete via our status page at status.televoips.com.

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services

Aug 28, 13:25:00 GMT+0
Investigating - We are investigation an outage at one of our datacenters.

Aug 29, 02:45:00 GMT+0
Resolved - The incident has been resolved.

Aug 28, 14:47:39 GMT+0
Investigating - We have implemented a fix and are monitoring the firewalls. All services are up and running..

Aug 28, 13:45:49 GMT+0
Investigating - We have identified the issue to be at our firewalls in one of our datacenters. Working on a resolution..

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services

Aug 28, 04:30:00 GMT+0
Investigating - We are investigation an outage at one of our datacenters.

Aug 28, 10:25:10 GMT+0
Resolved - The incident has been resolved.

Aug 28, 09:40:04 GMT+0
Investigating - We have implemented a fix and are monitoring the firewalls. all services are up and running..

Aug 28, 09:14:51 GMT+0
Investigating - We have identified the issue to be at our firewalls in one of our datacenters. Working on a resolution..

Affected Components: Inbound Voice Services, Outbound Voice Services

Feb 16, 15:15:00 GMT+0
Investigating - We are seeing connectivity issues over Level3 network connections..

Feb 16, 17:38:17 GMT+0
Resolved - We have not seen any further issues after making the routing changes. We are considering this issue resolved..

Feb 16, 15:25:55 GMT+0
Investigating - We have bypassed the Level3 routes are starting to see connections normalize. Will will keep monitoring all connections..

Affected Components: Inbound SMS, New Number Ordering, Helpdesk, Call Detail Redords API, SMS API

Dec 7, 17:30:00 GMT+0
Investigating - Some TeleVoIPs services are experiencing issues due to Amazon's AWS US-EAST-1 Region outage. The most recent AWS update is: "The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time." Inbound SMS is currently delayed and several APIs are being affected. Our support ticket system is currently unable receive new inbound support email requests. TeleVoIPs has employed our failover system so support email replies are currently delayed. Please do not hesitate to call support at 8136555100 option 2 if you have an urgent issue..

Dec 8, 14:38:40 GMT+0
Resolved - Amazon AWS is reporting all systems normal and consider the issue resolved. We have seen all connections return to normal overnight and are considering this issue resolved as well..

Dec 7, 22:58:28 GMT+0
Investigating - Amazon is reporting all there services coming back up to full capacity. We are monitoring and have seen our integrations return to normal. We will continue to monitor overnight and update the status in the morning..

Dec 7, 22:56:02 GMT+0
Investigating - We are starting to see services normalize with AWS. Their latest update indicates they are getting closer to being fully operational. "We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations.".

Affected Components: vFax Portal, Fax email notifications

Oct 1, 15:42:00 GMT+0
Investigating - We are investigating issues with the viewmyfax.com Portal. the site may be inaccessible for some customers..

Oct 2, 18:16:55 GMT+0
Resolved - All issues have been resolved with the vfax portal and all other vFax services. If anyone continues to have any issues please contact support to let us know..

Oct 1, 19:22:20 GMT+0
Investigating - The issue has been identified and a fix is being implemented. You may see some services restored..

Oct 1, 16:51:00 GMT+0
Investigating - We are currently investigating issues with our vFax service. This is affecting the viewmyfax.com portal, email to fax and fax email notifications. We are working to resolve this issue. We will update this incident when we have more information..

Affected Components: Inbound Voice Services, 911 Services, Inbound SMS, Outbound SMS

Sep 29, 13:55:00 GMT+0
Investigating - We are starting to see instability in our upstream carrier's connections. We are monitoring the issues and it is possible voice and 911 calls could be impacted intermittently..

Oct 1, 19:20:10 GMT+0
Resolved - We have continued to observe normal network behavior and inbound call performance. At this time the upstream carrier is continuing to report stability and is monitoring. TeleVoIPs is considering the incident resolved and will reopen a new incident provided issues reoccur at the upstream carrier level..

Sep 30, 18:06:39 GMT+0
Investigating - We continue to observe network stability from our carrier and will continue to monitor..

Sep 30, 14:03:01 GMT+0
Investigating - We have been observing normal inbound call performance since yesterday evening. We continue to monitor this incident and will post updates here. Outbound calling continues to be unaffected..

Sep 29, 23:22:42 GMT+0
Investigating - We are seeing inbound call failures at this time due to the upstream carrier. It is currently being investigated and all teams are engaged..

Sep 29, 19:18:49 GMT+0
Investigating - Our upstream carrier has worked with Verizon Wireless to address inbound call issues. At this time we are seeing expected call behavior and we will continue to monitor..

Sep 29, 15:21:05 GMT+0
Investigating - We continue to see intermittent issues with inbound calls due to the upstream carrier. Most issues are limited to inbound calls from primarily Verizon Wireless / Verizon subscribers. Outbound calling is not impacted. We will continue to provide more information as we receive it..

Affected Components: Inbound Voice Services, 911 Services

Sep 28, 13:31:00 GMT+0
Investigating - We are investigating the issue currently.

Sep 29, 11:17:08 GMT+0
Resolved - After observing continued network stability, our carrier is considering this incident resolved. Their teams continue to monitor their network for possible threats. We will be marking this incident as resolved and open a new one if required..

Sep 29, 01:59:07 GMT+0
Investigating - We will continue to leave this incident open while we monitor the situation. At this time the majority of calls are processing as expected. Incoming calls may in some cases experience one-way audio, or Verizon numbers may have issues calling in intermittently, however this the minority. We will continue to provide updates as we receive them..

Sep 28, 18:26:46 GMT+0
Investigating - We have not received a current update from our carrier, however we have seen our connections stabilized and calls are processing normally at this time..

Sep 28, 16:22:00 GMT+0
Investigating - TeleVoIPs continues to see intermittent issues with inbound calls, however it does not appear to be consistent nor have the same severity as yesterday. We will continue to monitor and provide updates here..

Sep 28, 14:33:15 GMT+0
Investigating - Current Status & Action Plan Our upstream carrier continues to fight against an attack on their network which may intermittently impact your services. Their teams are actively adapting their mitigation efforts to defend the network, and operations and engineering teams are responding in real-time. We will continue to provide updates here..

Sep 28, 13:44:00 GMT+0
Investigating - We are starting to see instability in our upstream carrier's connections. We are monitoring the issues and it is possible voice and 911 calls could be impacted intermittently..

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services, Inbound SMS, Outbound SMS, New Number Ordering, Number Porting, Inbound Calling - Caller ID Lookup (CNAM)

Sep 27, 13:12:00 GMT+0
Investigating - This incident affects: Outbound Calling Services and Inbound Calling Services.

Sep 28, 12:01:38 GMT+0
Resolved - The upstream carrier is currently considering this issue resolved. TeleVoIPs will continue to monitor the situation and post updates to our status page where needed. We will be marking this incident as resolved and open a new one if required. If you are not subscribed to this status page we highly suggest subscribing to receive the latest on any updates or issues..

Sep 27, 22:58:00 GMT+0
Investigating - We have observed continued stability over the last hour. We are waiting on additional updates from our upstream inbound carrier and will continue to monitor all services. While we wait for these updates, we wanted to take the time to provide as much details as we have available. Our primary upstream carrier for inbound calling and inbound and outbound messaging on the PSTN is currently experiencing an attack on its network. Many if not most of the United States largest VoIP and cellular providers utilize this upstream carrier to provide connections for voice inbound and outbound. Due to the way that telephone numbers work, we cannot set up a failover in the event that our main upstream carrier experiences an attack. We selected our upstream carrier based on multiple decades of great service and uptime, this is also why many other VoIP and cellular providers have chosen them. Outbound calling can support failover and all of TeleVoIPs’ outbound calling traffic has been migrated away from this upstream carrier who is experiencing the attack. As the attack is ongoing there may be periods of poor audio quality inbound, or inbound call failures. If you are experiencing an issue inbound or outbound do not hesitate to reach out, we are here to help, we are still looking through all poor audio or call issues to determine cause and resolve where possible. In the event that the issue is caused by this upstream carrier attack we will inform you. We are working closely with our carrier and we do have the confidence that they have the ability to mitigate the ongoing distributed denial of service attack. However, in the event that the attack on this major carrier appears to extend in time, we are prepared to protect you and your business and will engage additional inbound carriers if needed. TeleVoIPs is currently having no issues with its own network, or extension to extension calling; Furthermore some TeleVoIPs customers do not rely on this upstream carrier for service and will be unaffected by this attack. If you are having trouble reaching TeleVoIPs support through our main line you may dial our alternative support line: 813-378-3099 We will continue to provide updates at http://status.televoips.com in order to be as transparent as possible regarding the current issue affecting VoIP providers nationally. NOTICE: In the event of an emergency where 911 needs to be reached please utilize cellular networks where possible..

Sep 27, 18:48:00 GMT+0
Investigating - We are still working with our carrier to resolve the issues. We have been made aware that new number ordering and number porting are also being affected at this time..

Sep 27, 16:06:42 GMT+0
Investigating - We are seeing issues with DTMF being passed through the call. We continue to work on the issues and will keep posting updates..

Sep 27, 13:13:56 GMT+0
Investigating - TeleVoIPs teams are investigating an incident impacting our V2 Voice services. Customers may notice intermittent service disruptions..

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services, Inbound SMS, Outbound SMS

Sep 26, 15:30:00 GMT+0
Investigating - We are currently investigating an incident with our carrier impacting Voice (including 911 servce) and Messaging Services. We believe this may be stemming from yesterday's incident. Calls and Messages may experience unexpected failures. All teams are actively engaged and we will update you as our carrier continues to provide updates..

Sep 27, 00:50:08 GMT+0
Resolved - After continued monitoring with standard network behavior, TeleVoIPs considers this incident resolved..

Sep 26, 17:00:57 GMT+0
Investigating - Teams have identified the cause of this incident and continue to work towards a resolution. All teams are actively engaged..

Affected Components: Inbound Voice Services, Outbound Voice Services, 911 Services, Inbound SMS, Outbound SMS

Sep 25, 19:30:00 GMT+0
Investigating - We Are investigating an incident impacting Voice and Messaging Services. Calls and Messages may experience unexpected failures. All teams are actively engaged..

Sep 25, 23:45:50 GMT+0
Resolved - With continued network stability, we consider this incident resolved..

Sep 25, 22:42:55 GMT+0
Investigating - We continue to see portal and network improvements. At this time, messaging traffic is processing as expected. We continue to work to resolve other impacted services..

Sep 25, 20:30:48 GMT+0
Investigating - TeleVoIps teams continue to investigate Voice and Messaging Failures. 911 calls are experiencing failures. Customers may also experience portal and portal API time-outs, slowness, or unresponsiveness. All teams are working towards a resolution at this time..