TeleVoIPs Status - Notice history

All systems operational

Operational

Inbound Voice Services - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Outbound Voice Services - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

911 Services - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Mobile App - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Desktop Softphone - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

Manager Portal - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

API - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

ATL Core Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

TPA Core Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

AWS US East 1 Core Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

WebPhone - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Endpoint Provisioning Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Mobile App - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Desktop Softphone - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

ATL Recording Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

TPA Recording Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

AWS US East 1 Recording Server - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

Inbound SMS - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Outbound SMS - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

vFax Portal - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Email to Fax - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Fax email notifications - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

New Number Ordering - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Number Porting - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Inbound Calling - Caller ID Lookup (CNAM) - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

Call Detail Redords API - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

SMS API - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Billing Portal - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Client Portal - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Outbound EMail - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Helpdesk - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

TeleVoIPs Website - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

No notices reported this month

Nov 2025

No notices reported this month

Oct 2025

AWS Outage Affecting SMS and MMS Delivery
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    AWS resolved the issues with their DNS and EC2 infrastructure. AWS's resolution post below. Oct 20 3:53 PM PDT Between 11:49 PM PDT on October 19 and 2:24 AM PDT on October 20, we experienced increased error rates and latencies for AWS Services in the US-EAST-1 Region. Additionally, services or features that rely on US-EAST-1 endpoints such as IAM and DynamoDB Global Tables also experienced issues during this time. At 12:26 AM on October 20, we identified the trigger of the event as DNS resolution issues for the regional DynamoDB service endpoints. After resolving the DynamoDB DNS issue at 2:24 AM, services began recovering but we had a subsequent impairment in the internal subsystem of EC2 that is responsible for launching EC2 instances due to its dependency on DynamoDB. As we continued to work through EC2 instance launch impairments, Network Load Balancer health checks also became impaired, resulting in network connectivity issues in multiple services such as Lambda, DynamoDB, and CloudWatch. We recovered the Network Load Balancer health checks at 9:38 AM. As part of the recovery effort, we temporarily throttled some operations such as EC2 instance launches, processing of SQS queues via Lambda Event Source Mappings, and asynchronous Lambda invocations. Over time we reduced throttling of operations and worked in parallel to resolve network connectivity issues until the services fully recovered. By 3:01 PM, all AWS services returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue to have a backlog of messages that they will finish processing over the next few hours.

  • Update
    Update

    We are seeing successful delivery of SMS and MMS messaginges. We will continue to monitor.

  • Investigating
    Investigating

    We are experiencing an outage on inbound and outbound SMS and MMS messaging due to a Global AWS outage.

Oct 2025 to Dec 2025

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