TeleVoIPs Status - AWS Outage Affecting SMS and MMS Delivery – Incident details

All systems operational

AWS Outage Affecting SMS and MMS Delivery

Resolved
Degraded performance
Started 5 months agoLasted about 12 hours

Affected

SMS

Degraded performance from 11:36 AM to 12:00 AM

Inbound SMS

Degraded performance from 11:36 AM to 12:00 AM

Outbound SMS

Degraded performance from 11:36 AM to 12:00 AM

Updates
  • Update
    Update

    The incident has been resolved

  • Update
    Update

    AWS resolved the issues with their DNS and EC2 infrastructure. AWS's resolution post below. Oct 20 3:53 PM PDT Between 11:49 PM PDT on October 19 and 2:24 AM PDT on October 20, we experienced increased error rates and latencies for AWS Services in the US-EAST-1 Region. Additionally, services or features that rely on US-EAST-1 endpoints such as IAM and DynamoDB Global Tables also experienced issues during this time. At 12:26 AM on October 20, we identified the trigger of the event as DNS resolution issues for the regional DynamoDB service endpoints. After resolving the DynamoDB DNS issue at 2:24 AM, services began recovering but we had a subsequent impairment in the internal subsystem of EC2 that is responsible for launching EC2 instances due to its dependency on DynamoDB. As we continued to work through EC2 instance launch impairments, Network Load Balancer health checks also became impaired, resulting in network connectivity issues in multiple services such as Lambda, DynamoDB, and CloudWatch. We recovered the Network Load Balancer health checks at 9:38 AM. As part of the recovery effort, we temporarily throttled some operations such as EC2 instance launches, processing of SQS queues via Lambda Event Source Mappings, and asynchronous Lambda invocations. Over time we reduced throttling of operations and worked in parallel to resolve network connectivity issues until the services fully recovered. By 3:01 PM, all AWS services returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue to have a backlog of messages that they will finish processing over the next few hours.

  • Update
    Update

    We are seeing successful delivery of SMS and MMS messaginges. We will continue to monitor.

  • Investigating
    Investigating

    We are experiencing an outage on inbound and outbound SMS and MMS messaging due to a Global AWS outage.