Voice and Messaging Incident

Resolved

Partial outage

Started almost 5 years agoSeptember 25, 2021Lasted about 4 hours7:3011:45 PMUTC

Affected

Voice Services V1

Outbound Voice Services

911 Services

Inbound Voice Services

SMS

Inbound SMS

Updates

Resolved
September 25, 2021 at 11:45 PMUTC
Resolved
September 25, 2021 at 11:45 PMUTC
With continued network stability, we consider this incident resolved.
Update
September 25, 2021 at 10:42 PMUTC
Update
September 25, 2021 at 10:42 PMUTC
We continue to see portal and network improvements. At this time, messaging traffic is processing as expected. We continue to work to resolve other impacted services.
Update
September 25, 2021 at 8:30 PMUTC
Update
September 25, 2021 at 8:30 PMUTC
TeleVoIps teams continue to investigate Voice and Messaging Failures. 911 calls are experiencing failures. Customers may also experience portal and portal API time-outs, slowness, or unresponsiveness. All teams are working towards a resolution at this time.
Investigating
September 25, 2021 at 7:30 PMUTC
Investigating
September 25, 2021 at 7:30 PMUTC
We Are investigating an incident impacting Voice and Messaging Services. Calls and Messages may experience unexpected failures. All teams are actively engaged.

TeleVoIPs Status - Voice and Messaging Incident – Incident details